We enjoy helping you to look and feel stylish and confident with our consistently high standards and attention to detail. We listen to you and are happy to carry out your instructions. If you would like us to suggest an update we can do this too! We can use our training and experience to inspire and create new styles.
We love it when we hear 'Do me something different'! We can help you to maintain your style by showing you some 'tricks of the trade' and we like to receive your feedback so please let us know what you think using our contact form.
Products
Products are constantly changing and evolving. We like to give our clients a variety of products to choose from.
We currently stock Goldwell Dual Senses, KMS and ghd.
This includes a range of shampoos, conditioners and treatments which will enhance the condition of your hair and longevity of your colour, whilst our styling products will help you to recreate the salon finish at home.
Keratin Smoothing Service
Does your hair struggle with humid or damp weather?
We can change your life- seriously!
Goldwell's Kerasilk Control Keratin Treatment Service can give you up to 5 months of frizz free hair!
There are so many benefits to this fabulous treatment.
Call the salon to ask for further details.
Special occasions
We are proud to offer an exellent of standard hair up specialists for your special day. Natalie, Becky and Sharon can provide you with prices at your consultation.
Bride trial - from £35.00
My New Hair
My New Hair - we offer a wig cutting service for ladies who are in the prime of their life and who are undergoing medical treatments that lead to the wearing of a wig.
We provide public advice, and support as part of a national network of independent salons and professionals who provide a wig styling service for people suffering from cancer and medical hair loss. We pledge our commitment to providing a caring and respectful service for our clients. To find out more visit my new hair web site or call us for a free consultation! 01675 466040.
'Been going to Heads for 10 years. Great friendly hairdressers. Would not go anywhere else.
Thank you all.'
Mavis
Price List Please note: All new clients will be required to have a patch test 48 hours prior to a colour service.
Terms and Conditions
Cancellations, Non-Refundable Booking Fees and No-Shows
Booking fees are required for all colour services.
If you are a new client, this will be taken at your consultation or for regular clients, either at your regular appointment or over the phone.
This booking fee secures your appointment.
If the appointment needs to be cancelled or changed the booking fee can be transferred when we are given at least 48hrs notice. This gives us time to fill the appointment slot.
Cancellations between 48 and 24 hours of your appointment start time will be charged at 50% of the total appointment cost.
Cancellations within 24 hours (or no-shows) will be charged at 100% of the total appointment cost.
Appointment reminders will be sent 72 hours before your appointment so please contact us as early as possible to avoid these charges.
We reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non-refundable booking fee and will be retained in proportion to the above late cancellation charges (50% for cancellations between 48-24 hours and 100% for cancellations within 24 hours of your appointment start time).
If no booking fee is taken and you cancel within 48 hours, we reserve the right to ask for a late cancellation charge of 50% (or 100% if you cancel within 24 hours) of the total appointment cost, then payment in full in advance we be required to book any future appointments.
If you do not show for your appointment and have not contacted the salon, you may be removed from the booking system.
Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.
Lateness
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment.
If you are more than 10 minutes late, we may cancel your appointment and apply the above terms as a no-show.
Feedback
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim to deliver the highest standards in everything we do.
Complaints are rare but we take them very seriously, so we have a complaints policy and process, which we follow to ensure any issues are resolved and we can learn from your feedback.
If you are not happy with the service you receive, please tell a member of staff either before you leave the salon, or as soon as possible once you have left. We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within 8 weeks at most.
If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you have received from us, looks like.
If you alter your service/treatment elsewhere, we will not be able to rectify any problems and will be unable to offer any sort of resolution.
Please see our ‘Customer Complaints Policy’ in the salon, for the full policy.
Property Loss or Damage
It is your responsibility as the owner, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged unless it is damaged by a member of staff due to carelessness.
Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve yourproperty.
Other Terms & Conditions
Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.
Men's Hairdressing
Sleek and funky
We can offer up to the minute styles and traditional barber shop hairdressing. Why not get a loyalty card and every tenth cut is free?
Natalie did a 'Funky Men's Course' so come on down if you fancy a bit of something young, trendy and different! We use Fudge Styling Products
Short and sharp
For a fabulously close shave sit back and relax - all of our stylists are happy to do the latest clipper work (fade).
All you need now is a shoe shine!
Please telephone us to book your appointment on 01675 466 040!
Gift Vouchers
Have you considered one of our Customer Cards? It can save you money and it couldn't be easier!
Ask for your Free Customer card in the salon and when you've paid for 9 cuts - your 10th is free. It can also be used in conjunction with our Regular Loyalty card.
This is great value for men and children too..
Don't Forget: Gift Vouchers are a great way to please your loved ones on special occasions.
Get in touch or make an appointment
If you have any questions about the services we offer or if you would like to make an appointment, we'd love to hear from you. You can contact us using the details below.
01675 466 040